Frequently Asked Questions

I made a mistake in my order can you edit my order after it is placed?

No, unfortunately once an order is placed and submitted we cannot edit it.  Please double check your information before submitting your order.

I placed my order and want to add something to it, can I do that?

No, unfortunately once an order is placed and submitted we cannot edit it.

If I placed two separate orders can shipping be combined?

No, unfortunately once an order is placed and submitted we cannot edit it.

I wanted to use two coupons codes, can I stack them?

No, the shopping cart only accepts one code at a time.  We suggest using the code that will result in you receiving the best discount.

I was shipped the wrong or damaged item, how do I return it to get this correct?

Please send an email to and we will start the return/exchange process for you.

Returns or damaged items, you have 30 days to return from the date you received it.

To be eligible for a return on items ordered/shipped incorrectly, the item must be unused, and in the same condition that it was received. Your  item must be in original packaging.

Do you restock sold out items?

We do restock most items.  Maymay Made It stamp sets that are not in the Vault category are always restocked.  Christmas Stamp Sets are brought back in July of each year.  For items that are ordered from other companies, we will carry them if they are not discontinued or the popularity of the item does not change.

Can I pre order new or soon to be released items?

Not at this time, we currently do not operate with pre orders.  Maymay is always afraid something will happen and we will not receive the items or the amount that we ordered may be adjusted without our knowledge and that would be a nightmare!

Why am I charged taxes?

If you live in Alabama (Roll Tide from Vinnie) then you will be charged the applicable State, County, City taxes.

My order is lost or missing, what happens now?

In most cases we can track down the package, we ask that you contact to start the process.  We aren't responsible for lost packages but we will do all we can to insure your package gets to you.  


How can I get notification of when a product is back in stock?

If you set up a free account on and see that the product is sold out, it will prompt you to put in your email address, then when a product is restocked you will be sent an email to that address letting you know the product is back.